Legal Notices, Disclaimer and Conditions of Sale
XE Xpress Electrical’s products and services are available to residents of the Republic of Ireland, United Kingdom and the rest of Europe who can form legally binding contracts and is not available to any person under the age of 18.
Information contained on this website is provided as a service and for general information purposes only. While we try to make sure that the information is accurate, we can not guarantee this as errors may occur.
Due to the fact that every Monitor is different, the Colours of products represented on this web site are as accurate as the technical limitations allow.
Disclaimer
When using this website, you accept that:
- Your use of this website is at your sole risk.
- The contents of this site are intended to inform and do not form or imply formation of any contract between XE Xpress Electrical and any other party.
- You are advised to safeguard important data, to use caution and not to rely on the correct technical functioning, security or performance of the site.
Copyright
It is not permitted to copy, transmit or reproduce any of the content of this site without our prior written consent. The copyright of this website is the property of XE Xpress Electrical.
Privacy
XE Xpress Electrical respects the privacy of your personal information and has taken all reasonable measures to protect any information you submit to us. Any information obtained will be used solely for the purposes outlined in the site and will not be shared with any third party except where necessary in the provision of the services requested by the person requesting the service.
CONDITIONS OF SALE
The following Conditions of Sale govern the sale of any product of the Company:
- Methods of payment: Payment in Advance – payment received prior to order being processed. Payments to be processed via Payment gateway on Stripe.
- XE Xpress Electrical shall not be liable for defects caused by the negligence of the buyer or his servants or sub- contractors in the installation or storage of goods once delivery has been made.
- The buyer should notify the Company of any damage, defect, or shortage as soon as reasonably possible after receipt of the goods. This clause does not affect statutory consumer rights.
- To ensure continuous development and improvement, we reserve the right to make changes to the colour, design and description and to alter the prices of our products.
- Our policy is to offer competitive prices wherever possible. Due, however, to the ever changing nature of the market, unless otherwise agreed in writing, the Company reserves the right at any time to revise the price of goods without notice to the buyer. The Company will however, wherever it is practical to do so, endeavour to notify price changes prior to their implementation.
- Prices on special order items (Non Stock) can be subject to change after order. In the event that it has, we will be in contact with a current offer and you may decline and cancel the order.
The seller reserves the right to change prices for products displayed on the website at any time and to correct pricing errors that may inadvertently occur. Any price changes will not affect an order that has already been accepted by Seller. In the event of a pricing error, Seller will notify Customer of the error and allow to either proceed with the transaction at the correct price or cancel the order at no cost to Customer.
If an error is made and a product is listed at an incorrect price, Seller shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Seller shall issue a credit in the amount of the incorrect price.
RETURNS, CANCELLATION & REFUNDS
Consumer Orders (Distance Sales – EU Customers)
In accordance with the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, consumers purchasing online have the right to cancel their order within 14 days of receiving the goods, for any reason.
To exercise the right to cancel, the customer must notify us in writing within 14 days of delivery. The goods must then be returned within 14 days of the cancellation notice.
Returns must be authorised in advance. Goods returned without prior cancellation notice and return authorisation may be refused and returned to sender.
Unless the goods are faulty, incorrect, or damaged on arrival, the customer is responsible for the cost of returning the goods. Returned items must be adequately packaged to prevent damage in transit.
Condition of Returned Goods & Diminished Value
Customers may handle and inspect goods as they would in a physical retail setting. However, handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods may result in a deduction from the refund to reflect any diminished value, as permitted under EU consumer law.
This may include (but is not limited to):
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Items that have been opened and cannot be resold as new
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Items returned with marks, scratches, or signs of handling
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Missing packaging, accessories, or protective materials
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Items not returned in a resaleable condition
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Large appliances or fragile items that must be sold as opened or “as seen” following return
Any deduction applied will be based on the actual reduction in resale value and is not a fixed administrative or restocking fee.
Large, Fragile & High-Value Items
For large, fragile, high-value, or specification-dependent products (including appliances, lighting systems, and electrical equipment), customers are strongly advised to carefully check all dimensions, specifications, compatibility, and suitability prior to purchase.
Where such items are opened and returned, they may no longer be resold as new stock and may instead be sold as opened or “as seen,” which can significantly reduce their resale value. A reasonable deduction may be applied where the condition of the returned item affects its resaleability, in line with consumer regulations.
Business & Trade Customers (B2B Orders)
Orders placed on behalf of a business, contractor, installer, company, or trade customer are considered business-to-business (B2B) transactions. EU consumer cooling-off rights do not apply to business or trade purchases.
Returns for trade or business customers are accepted strictly at our discretion and may be subject to:
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Restocking charges
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Deductions based on condition and resaleability
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Refusal of returns for opened items
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Refusal of returns for special order or non-stock items
We reserve the right to reasonably determine customer status based on order details, company name, VAT number, or nature of the purchase.
Special Order, Non-Stock & Bespoke Items
Custom-made, cut-to-length, bespoke, or specially sourced non-stock items manufactured or ordered to a customer’s specification are exempt from cancellation rights under Regulation 13 of the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
This includes (but is not limited to):
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Cut LED strips
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Custom lighting configurations
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Made-to-order items
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Special order non-stock products
Such items are non-returnable unless faulty or supplied in error.
Specification & Suitability
Many of our products, including appliances, lighting systems, LED drivers, and electrical components, are specification and compatibility dependent. Customers are responsible for ensuring that products are suitable for their intended application, dimensions, and installation requirements prior to purchase.
We cannot be held responsible for incorrect purchases resulting from assumptions regarding compatibility, sizing, or third-party advice where full product specifications are provided on the product page.
Delivery Charges
Where a consumer exercises their legal right to cancel within the 14-day cooling-off period, the original standard delivery charge paid at checkout will be refunded in accordance with EU consumer law.
For large, bulky, fragile, or oversized items shipped via specialist or oversized courier services, the delivery charge applied at checkout will be treated as the standard delivery service for that item category.
Where multiple delivery options are offered, only the cost of the least expensive standard delivery method will be refundable. Any express, premium, or upgraded delivery services are non-refundable.
Return shipping costs remain the responsibility of the customer unless the item is faulty, damaged, or supplied in error.
Returns Process
All returns must be authorised in advance and clearly marked as a return. Items must be returned complete, with all components and accessories, and packaged appropriately to prevent transit damage. We reserve the right to make deductions where inadequate return packaging results in damage or loss of resale value.
